Cancellation & Refund Policy

Please read carefully. As a small business, we budget for each program based on current registrations to cover upfront costs. Because these financial commitments are made in advance, we need to have the following policies in place.

ALL CANCELLATIONS MUST BE MADE IN WRITING. (brucefrost@theaccordschool.org)

Cancellations include general illnesses. Emergencies and other critical circumstances do not apply.

Seasonal Programs (8-10 weeks in fall, winter, or spring)

Our cancellation policy allows a refund two (2) weeks or more prior to the program start date, in writing, minus a $75 administrative fee.

If a cancellation is requested in writing less than two (2) weeks prior to the program start date, no refund can be made. If, in the unlikely event, we are able to fill your spot on short notice, we will refund program fees, minus a $75 administrative fee.

Winter and Spring Vacation Programs

Our cancellation policy allows a refund two (2) weeks or more prior to the program start date, in writing, minus a $25 administrative fee.

If a cancellation is requested in writing less than two (2) weeks prior to the program start date, no refund can be made. If, in the unlikely event, we are able to fill your spot on short notice, we will refund program fees, minus a $25 administrative fee.

Summer Vacation Programs (1-week programs)

Our cancellation policy allows a refund three (3) weeks or more prior to the program start date, in writing, minus a $75 administrative fee.

If a cancellation is requested in writing less than three (3) weeks prior to the program start date, no refund can be made. If, in the unlikely event, we are able to fill your spot on short notice, we will refund the program fees, minus a $75 administrative fee.

One-Day Programs, Workshops, Events

Our cancellation policy allows a refund for programs two (2) weeks or more prior to the program start date, in writing, minus a 20% administrative fee.

If a cancellation is requested in writing less than two (2) weeks prior to the program start date, no refund can be made. If, in the unlikely event, we are able to fill your spot on short notice, we will refund the program fees, minus a 20% administrative fee.

When a family requests to switch a child from one program to another, they are asking to cancel one program and sign up for another. That request is subject to our cancellation policy above, as well as a refund or charge for the difference in program cost.

WEATHER-RELATED CANCELLATIONS MADE BY ACCORD CENTER (excluding Winter & Spring Vacation Week and 1-day programs)

In the event that Accord Center cancels or adjusts the program hours due to severe weather or circumstances beyond our control, we will notify families as soon as possible via email and text alerts. We will also try to post changes to our website. We encourage families to check their inboxes in the morning before heading to the farm.

If two or more days are cancelled due to weather in a program, families will have the opportunity to have the additional days credited to their Accord Center account or refunded, or the family can donate the amount to our nonprofit organization.

School Vacation Week and One-Day Programs

In the event Accord Center is cancelled due to weather, families will have the opportunity to have the day credited to their Accord Center account or refunded, or the family can donate the amount to our nonprofit organization.